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Poor customer service, I tried to open a demo and no problem but when asked some doubts nobody answered me, and after many tries I was attended as a thief or something, I don't like that my service supplier does not trust me when the one that should be cautious should be me.
Knowing the crooking reputation SaxoBank has, is weird that Citi partnered with them, I'm appealed to this broker because of the name Citi implies and I feel the service like an ensurance-included to avoid scaming, but supporting saxo is a bad strategy as they use their enormous spreads platform and horrible execution, as well as they are exposed to their long list of excuses to steal your money.
Although they have the name Citi, they are white labels for saxobank, it's a strange partnership, I'm afraid of having the saxobank service, but until today, I'm having the Citi service, anyway as a big bank they can change and evaporate my money.
My current platform works with excellence and I just have one slippage two weeks ago. Charts are great and in general it's good, 3 stars because at the end of the day they are supporting the bad reputation of saxobank.